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Personal Banker/Financial Specialist II

Overview
Guided by our values since 1875, American National Bank of Texas strives, through the power of relationships, to be the preferred bank of choice for individual and business customers in the communities that we serve.
Building relationships with our customers, employees, and communities are at the core of everything we do. Join us as we provide our customers with solutions, not just products. We believe in teamwork and empowering high performers who are committed to our mission while achieving personal and professional success.
Responsibilities
The Banker/Financial Specialist is responsible for providing a consistently positive and professional customer service experience, demonstrating a high level of sales proficiency in person and on the phone. The individual handles customers' initial needs, opens deposit accounts, offers consumer loans, conducts routine paying and receiving functions, cross sells bank products and services and directs customers to the appropriate personnel for further assistance. This position may be subject to SAFE act registration requirements.
Opens deposit accounts, consumer loans, and ancillary services
Processes paying and receiving transactions
Balances transactions and cash ensuring paper documentation and negotiability and an adequate audit trail
Uncovers customer expansion opportunities and refers customers to proper bank personnel
Performs account maintenance and related activities
Researches and resolves customer service issues as well as outages in the bank
Monitors and makes good decisions regarding customer account management in order to minimize risk to the bank from charge-offs, overdrafts, and other transaction risk
Builds a relationship with customers, acting in a consultative role and establishing a follow-up plan to ensure the continuing relationship and enhance customer retention
Qualifications
High school diploma or GED; Bachelor's degree in business, banking, or marketing preferred
Three years of customer service experience in new accounts and consumer lending
Paying and receiving experience in a regulated environment preferred
Proven success in establishing new clients and revenue generation; proactive sales experience preferred
Must be able to meet associated background requirements for registration with NMLS
Skills
Excellent customer contact skills; strong listening skills; comfortable asking customers questions about their financial situation
Working knowledge of Microsoft Excel and Word; basic keyboarding and calculator skills
Must be able to do simple math and carry out written instructions
Ability to learn products, services and procedures quickly and accurately and explain concepts clearly to customers
Ability to work branch hours including Saturday mornings
Lifting in an office setting may be required up to 30 lbs
Ability to move quickly between multiple workstations
Equal Opportunity Employer



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